customer service

4th July 2019

Are chatbots right for your customers?

Chatbots are on the rise with more customers than ever interacting with brands and services online. Simulating human conversation and dealing with enquiries, these compute programs are […]
20th June 2019

The NeverEnding Story: why customer service should not stop when the site goes live

Customer service should be at the heart of every business because every business sells to, and deals with people. But excellent service shouldn’t just be available […]
23rd May 2019

Mirror mirror – why suppliers that have a ‘good cultural fit’ with your business, matter for a successful relationship

A supplier’s culture should be used to judge their capacity to work with you along with their efficiency, capacity, quality and costs. It’s is an integral […]