What is ‘agile marketing’ and what do marketers think about it?

10th October 2016
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Agile marketing is a term which comes up often, but marketers often have different ideas of what it means.

We spoke with dozens of marketers recently to get a clearer picture of what agile marketing is and their views on the emerging practice.

Google Trends shows us that the search term ‘agile marketing’ has increased in popularity over the past few years.

…and there are many blog posts and books which hail agile marketing as the next big thing for our profession.

But what exactly is ‘agile marketing’?  And how useful is it to marketers, in practice?

To find out, Econsultancy recently held roundtable discussions at our fifth annual Digital Cream Sydney.

There, client-side marketers from across the industry discussed trends, best practices, and the issues they are currently facing.

The roundtables were moderated by subject matter experts from the industry. Participants brought their own experiences, questions, and challenges to the table for open discussion.

Here are the highlights from the discussion at the Agile Marketing table.

What is agile marketing?

Before discussing marketers views on agile marketing, it is useful to define what is meant by the term.

From Wikipedia:

Agile Marketing is an organizational effectiveness strategy that drives growth through focusing team efforts on those that deliver value to the end-customer.

This emerging practice in marketing applies key principles of agile software development to increase speed, quality, flexibility, and effectiveness of a marketing department.

This is helpful as it tells us where the term came from (software development) and that the focus of agile marketing is coordinating team efforts to deliver value to the business.

Michelle Accardi-Petersen in her book Agile Marketing builds on that definition by discussing how agile marketing is used in practice:

Throughout the agile marketing process, there should be a constant priority on business values, and meeting what the market, the business, and customers demand.

Agile marketers follow a process of plan, iterate, fail, and succeed to keep them in line with these demands, ensuring successful projects/programs/campaigns.

So from these two definitions we can see that agile marketing is a process which helps teams deliver continuous value to the business through an iterative process.

But what do marketers think?

At our recent event in Sydney, we asked marketers to describe agile marketing as they see it and also tell us about how their organisations have adopted it.

Agile vocabulary

Participants on the day generally agreed with the above definitions, but added some of their own terms to describe agile marketing:

  • Nimble
  • Responsive
  • Data-driven
  • Customer-focused
  • Flexible
  • Fail fast

Delegates also discussed the vocabulary which is particular to the agile methodology, such as:

  • Stand-up meetings: Self-describing, but agile because they are intended to make meetings uncomfortable and, as a result, short.
  • Sprints: Sprints are duration of time given to a particular task. The word connotates ‘fast’ which indicates that tasks should be small and done quickly.
  • MVP or Minimum Viable Product: This is the end result of a sprint, according to attendees. The idea is to have something (campaign, design improvement, or even product) done to the minimum requirements so that it is ready to launch.

Agile tools

Participants then identified a number of tools which support agile marketing, such as:

  • Project management tools: Jira, Asana.
  • Group collaboration tools: Slack, Trello, Facebook for Work.
  • Group file management: Google Docs, Smartsheet.

Agile culture

Finally, attendees discussed how agile marketing is working, in practice, at their organisations.

One participant mentioned that its agile marketing team uses physical project walls instead of software to collaborate.

They felt doing so was essential to build awareness and accountability.

Another attendee said that to prove its methods to the business, agile marketers should ‘say yes’ to challenging tasks.

This ensures that agile teams get permission to bring campaigns and products to market quickly and demonstrate results.

And finally, another advised that agile marketers should ‘ask forgiveness, not permission’.

That is, it is more important to get to market, get the results and report results than it is to get buy-in for everything the team wants to try.

All decisions, though, should be supported by data.

Agile challenges

Attendees also pointed out that agile marketing faces a number of challenges.

First off, the company culture must be ready to be agile.

Not having the right people who are open to change and willing to champion agile was a problem when trying to get started.

Additionally, people who have worked for the company for a long time will be afraid of experimenting in the way that agile marketing requires.

This results in conflict between those who are agile and those, particularly in management, are fine with the status quo.

Finally, most companies are not organised to support a key component of agile marketing; continuous testing.

That is, there is not the collaboration between departments to make iterative changes.

Instead, most companies use a ‘hand-off’ or waterfall method of project management between departments.

Overall, though, marketers felt that it was their duty to prove to the business that being in the market is better than not, even when you fail, and so agile marketing should continue to rise in popularity.


source – http://bit.ly/2dHXHmk